Delivery Information

Please note that our products are shipped from different places in the world!

As we not only sell our own products, but sell products on behalf of carefully selected partners, calculating delivery costs can be quite complicated.

For products sent direct from partners, delivery has to be selected at the time when the product is added to the basket. Please note that you must select the correct delivery option at this point, and that

This additional delivery charge will not show up as a 'delivery charge' on your final order due to technical limitations in the website, however please note that if products are returned then in some cases this delivery charge may not be refundable.

All products are sent requiring a signature on collection and can only be sent to the address associated with your payment details.

Please note we reserve the right to cancel orders to countries with reported high levels of internet sales fraud.

We obtain proof of postage for all orders - we are not responsible for orders lost in the post, and you should consider using one of the delivery methods requiring a signature on delivery if you are concerned about reliability of your postal system.

We cannot be responsible for any delays, extra costs or missing orders due to customs problems when shipping orders internationally.

All items are not refundable except items broken or damaged. Customers must return the product to the Mindat store prior to receiving a refund, and customer account must be in a good standing. In all cases, product must be returned, shipping costs paid, and account must be in good standing in order for any refunds to be considered. Please ensure all clothes are of the correct size before ordering.

Please note that mindat store will not be responsible for any funds that are lost in the process of being returned.

For any further assistance, please contact us via e-mail store@mindat.org